Jolly for E-commerce & Retail.
Handle order tracking, product questions, and returns 24/7 without scaling your support team.
How it works
- 1
Answers common product questions (sizing, materials, compatibility).
- 2
Provides instant order status updates based on tracking numbers.
- 3
Guides customers through your return and exchange policies.
- 4
Recovers abandoned carts via conversational SMS.
Sample Conversation
Shopper
Where is my order? It was supposed to be here yesterday.
Jolly
I can help with that! Do you have your order number handy?
Shopper
Yes, it's #49281.
Jolly
Thanks! It looks like your package was delayed by the carrier, but is now out for delivery today. You should receive it by 8 PM.
Numbers don't lie
80% of leads are lost in the first 5 minutes. Respond to leads instantly, beat your competition.
| Metric | Human Agent | AI Agent | Revenue Impact | Estimate |
|---|---|---|---|---|
| Missed Calls Every Month | 62% | <3% | Very High | +$12k–$28k/mo |
| Missed Chat Conversations | 78% | 0% | High | +$8k–$18k/mo |
| Employee Availability | 8 hrs/day | 24×7 | High | +$6k–$14k/mo |
| Response Time | ~34 min | <1 sec | Med–High | +$4k–$10k/mo |
| Review Response Rate | 11% | 98% | Medium | +$2k–$6k/mo |
| Lead Conversion Rate | 23% | 48% | Very High | +$15k–$40k/mo |
Jolly pays for itself before the month is over.
