Jolly for IT & Tech Support.
Triage tickets, answer common tech questions, and escalate critical issues automatically.
How it works
- 1
Resolves simple issues like password resets and Wi-Fi access instantly.
- 2
Creates and categorizes support tickets for your helpdesk team.
- 3
Provides status updates on existing tickets.
- 4
Routes critical severity issues to on-call engineers after hours.
Sample Conversation
User
I can't log into my email. It says my password expired.
Jolly
I can help with that! You can reset your password directly at portal.company.com/reset. Would you like me to send you the direct link?
User
I tried that but it says my account is locked.
Jolly
Ah, I see. Since it's locked, an admin will need to unlock it for you. I've created a high-priority ticket (INC-8492) for the helpdesk. They will reach out to you shortly!
Numbers don't lie
80% of leads are lost in the first 5 minutes. Respond to leads instantly, beat your competition.
| Metric | Human Agent | AI Agent | Revenue Impact | Estimate |
|---|---|---|---|---|
| Missed Calls Every Month | 62% | <3% | Very High | +$12k–$28k/mo |
| Missed Chat Conversations | 78% | 0% | High | +$8k–$18k/mo |
| Employee Availability | 8 hrs/day | 24×7 | High | +$6k–$14k/mo |
| Response Time | ~34 min | <1 sec | Med–High | +$4k–$10k/mo |
| Review Response Rate | 11% | 98% | Medium | +$2k–$6k/mo |
| Lead Conversion Rate | 23% | 48% | Very High | +$15k–$40k/mo |
Jolly pays for itself before the month is over.
